McGowan’s cuts to public service may not serve the public well

[Originally published on the Sydney Morning Herald online smh.com.au on 4 July 2017. Syndicated to WAToday.com.au]   Western Australian government departments have been slashed by 40 percent since Mark McGowan became Premier with 41 departments becoming 25 under reforms. While these reforms might be fiscally responsible, how will the savings deliver “a more efficient public sector to deliver better services …

Businesses Focus on Customer Service in 2017

Staff engagement and customer service are front and centre in business leaders’ plans to steer through the current lean times — that was the overriding message at a recent Australian Institute of Management WA and WestBusiness ‘CEO Voice’ roundtable event held at the end of 2016. Many Western Australians would agree that customer service is something that can certainly be …