Poor Customer Service is Killing Perth Restaurants

I was one of the many Western Australians who immediately booked a table at the prominent East Perth restaurant, Amusé, when they announced in January they would be closing down for good. Within days, the website bookings were exhausted and there was a waitlist option only for the chance to dine before the doors closed in early March. So, why …

Businesses Focus on Customer Service in 2017

Staff engagement and customer service are front and centre in business leaders’ plans to steer through the current lean times — that was the overriding message at a recent Australian Institute of Management WA and WestBusiness ‘CEO Voice’ roundtable event held at the end of 2016. Many Western Australians would agree that customer service is something that can certainly be …