How to be a Better Customer

We hear so much about what organisations need to do differently, and so there is training for that. Often the direction of the organisation is set by the customer’s agenda anyway. Their complaints and feedback often are the catalysts for change. But what about the customer? Could they use some training on how to be better? Staff who interact with …

Clarity and Optimism for an Exceptional Customer Service Future

It’s easy to imagine a world where your entire team has a heart for service at their core. An ideal scenario is a customer service team that arrives at work each day with the passion to genuinely interact with your customers with the full support of the leadership group. But to get to this point can’t be left to chance. …