What Aussie Businesses Must Do To Protect Against The Arrival Of Amazon

[Originally published by The Huffington Post Australia online on 17 July 2017]   Retailers need to focus on providing a better service experience to combat the giant. The first half of the year has gone just like that, and the second half will go just as fast and, before we know it, Amazon will no longer be on the horizon, …

Why Technology Changes Customer Expectations

What do you think of some of the tech trends of 2016? I am already seeing some gadgets advertised for next year too and it is definitely exciting. I wrote a blog a few months ago about technology and its relationship with human interactions. I got some great feedback, but I missed a fundamental issue. Whilst my blog covered how …

4 Things you Need to Know About Technology and Customer Service

Technology is an important part of customer service today, and organisations that do not embrace this change in their industry are at risk of losing relevance when compared to their competitors who leverage off technology. It is important to note that the relationship between technology and customer service is identical to the relationship between fast food and a healthy diet …