4 Steps to Train for a Customer Service Culture

To be deliberate you must be prepared to be relentless. Recruiting can be a tiring process and takes a lot of time, especially if it is done properly — it is better to have this cost up front than down the track when you have made a poor recruitment decision. This means you can’t take your foot off the accelerator …

How to Select your Customer Service Team

Have you ever been in a recruitment environment where you can see the nervousness in the room? Where the ‘key people’ briskly walk around carrying a clipboard and pen and have such a serious look on their faces? Unless it really is a boring place to work, organisations aren’t doing themselves any favours by creating this look. The recruitment phase …