Forget Poor, Average and Good – 10 Accurate Ways to Describe Your Customer Service

Would you know how to describe the level of customer service in your organisation if you were asked? The days of either fitting into three categories — poor, average or good — are now over. With the need to continuously reflect and improve, not to mention the number of ways you can make improvements you need to have an accurate …

Deliver Sustained and Long-term Customer Service Excellence

4 Steps To Deliver Sustained & Long-term Customer Service Excellence

What if you employed a team of people with service at their core? A team that is passionate about genuine interaction with your customers in a memorable way? A team guided by leaders and a business strategy that supports the execution of individualised service experiences and seamless processes? This is all possible for organisations who have a common interest and …