5 Essential Values for a Customer Service Culture

5 Essential Values for a Customer Service Culture

In the past, values were a bunch of words brainstormed using a thesaurus at a management retreat before being mounted on an acrylic board in the employees’ lunchroom, discussed on the first day of training and referred to as part of the organisation’s brand. Today, values define the heart of an organisation’s service philosophy to their customers and are used …

Deliver Sustained and Long-term Customer Service Excellence

4 Steps To Deliver Sustained & Long-term Customer Service Excellence

What if you employed a team of people with service at their core? A team that is passionate about genuine interaction with your customers in a memorable way? A team guided by leaders and a business strategy that supports the execution of individualised service experiences and seamless processes? This is all possible for organisations who have a common interest and …