4 Rewards from Exceptional Customer Service

It would be interesting to survey every company in the world and find out their main driver for achieving excellence in customer service. Equally, it would be interesting to see if the main driver was actually the main reward that the organisation saw stemming from their customer service efforts. What I find to be most enjoyable about working with organisations and …

5 Reasons Organisations are not Delivering Customer Service Results

5 Reasons Organisations are not Delivering Customer Service Results

It’s a balancing act to get it right. As we draw to the last half of the financial year, businesses are looking ahead to budgets to find the right mix of investments in areas such as marketing, infrastructure and their people. Meanwhile, learning and development professionals, and human resources managers are looking for ways to improve the return on investment …