Below you'll find a list of all posts that have been tagged as “customer experience”
A senior leader once told me that the memorable staff in his organisation were often the ones that were first considered for promotion or advancement. What he really meant was, if you’re not noticed or if senior leaders don’t at least have an opinion of you then it is a lot harder to make career advancements. The same applies in …
The biggest competitive advantage organisations have over each other is their people. The key drivers that contribute to customer engagement are usually as a result of an interaction with staff members. Customers don’t just rate the moment of the interaction they experienced, rather they ask themselves whether they feel that they belonged in the organisation at that moment. Therefore, leaders …
