About Your Customer Service Coalition

DIMETM Customer Service evolved from the recognition of a customer service need, which led to the creation of the clearly defined methodology that is applicable across multiple businesses and industries. All content is developed through strong frontline and operational experience, leadership and research in a variety of modern service industries in local, national and international marketplaces.

DIMETM Customer Service

DIMETM Customer Service is delivered from a strong learning and development background suited to adults, workplaces and schools, with a focus on return on investment. All speaking, training and facilitation is personalised to your organisation. The DIMETM Customer Service principles, experience and delivery, together with the support of organisations, will help you create positive change and transform customer service!

The DIMETM Customer Service principles enable organisations to:

  • Connector.

    Deliberate

    Be deliberate in making customer service part of your business culture

  • Connector.

    Memorable

    Leave positive memories with your customers and other stakeholders

  • Connector.

    Interactions

    Develop human connections with your customers through service interactions

  • Connector.

    Experiences

    Design total brand experiences at every point of contact for your customers

DIMETM Customer Service

DIMETM Customer Service is delivered from a strong learning and development background suited to adults, workplaces and schools, with a focus on return on investment. All speaking, training and facilitation is personalised to your organisation. The DIMETM Customer Service principles, experience and delivery, together with the support of organisations, will help you create positive change and transform customer service!

The DIMETM Customer Service principles enable organisations to:

  • Connector.

    Deliberate

    Be deliberate in making customer service part of your business culture

  • Connector.

    Interactions

    Develop human connections with your customers through service interactions

  • Connector.

    Memorable

    Leave positive memories with your customers and other stakeholders

  • Connector.

    Experiences

    Design total brand experiences at every point of contact for your customers

Values

The ‘A-E-I-O-U’ core values describe our actions and define the heart of our service philosophy to our customers.

We are Accountable by setting the benchmark and exceeding our customers’ expectations.

We are Energetic and deliver highly engaging and interactive speaking, training and facilitation solutions.

We are Innovative by staying ahead of modern trends, which shape and define the customer service environment.

We are Optimistic and focused on positive results through well-defined and calculated planning.

We are Unique in our approach and ensure we personalise all services specifically to our customers.

Chris Smoje

Introducing the founder of DIMETM Customer Service. Speaker, trainer and facilitator

Chris is an experienced speaking and training professional dedicated to the customer service industry. Through his passion for service excellence, Chris uses his energetic presentation ability to motivate teams and individuals to apply DIMETM Customer Service principles that will realign focus and transform their customer service initiatives.

He has extensive experience, attained while holding customer service leadership and learning roles in large corporate organisations with national and international operations, including Myer and Qantas, as well as in smaller, locally owned businesses. This broad exposure has given Chris a solid understanding of business operations and the importance of customer service in achieving sustained, long-term results. Directly working with stakeholders, including senior leaders and board members, Chris knows how to successfully create and implement processes that lead to solutions and achieve maximum impacts. His holistic approach facilitates the development of ideas that are carried through to delivery in learning environments.

Members Of

Chris has worked with organisations that have seen increases in their employee satisfaction and retention, decreases in absenteeism, and a notable uplift in unsolicited public feedback in response to the levels of customer service. Chris has also been involved in major service culture transformation initiatives and company-wide rebranding. As a result, organisations have not only seen revenue growth but have also been recognised with industry awards for training and customer service excellence.

Chris has presented throughout Perth, in five regional towns in Western Australia, nationally, and has worked in Singapore, Hong Kong, and the United States of America. Chris’s European heritage and international experience ensures he understands, and is culturally sensitive to all of his customers and is proud to be formally accredited under the ChinaReady program. Chris was the chairperson of Western Australia’s inaugural learning and development forum in 2014 and is known and recognised for his achievements in customer service and training throughout the learning and service communities, both locally and internationally. Chris holds tertiary and postgraduate qualifications in education, training and management.

One thing Chris has never lost sight of is being involved with the frontline areas of customer service. He understands the realities facing employees, including those who work in challenging environments and those who are resistant to change. His pursuit of continuous improvement through researching and benchmarking has seen Chris train with the Walt Disney Company in the United States. Locally, Chris was elected a state councillor for the Australian Institute of Training and Development for three consecutive years, and selected as a member network representative for the Australian Institute of Management Western Australia for two years. He is involved with the Customer Service Council as well as the Australian Human Resources Institute.

Chris has always believed in the importance of working in roles where his values are consistent with the direction of the organisation. Being involved in progressive roles has fuelled Chris’s passion to create DIMETM Customer Service and share his passion with organisations so they too can experience progressive successes in customer service.