The DIMETM Customer Service Principles

Deliberate

Customer service is carefully and deliberately designed to suit your business – not by doing different things, rather by doing the same things differently.

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Deliberate

Customer service is carefully and deliberately designed to suit your business – not by doing different things, rather by doing the same things differently.

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Interactions

Finding ways to send clear and powerful service messages in a world of technology and automation is through human interactions, not human transactions.

Interactions

Finding ways to send clear and powerful service messages in a world of technology and automation is through human interactions, not human transactions.

Memorable

Service is not only about connecting with customers on a rational level. By taking it to the emotional level, a stronger relationship develops. Customers will take away something that they will remember – a memory.

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Memorable

Service is not only about connecting with customers on a rational level. By taking it to the emotional level, a stronger relationship develops. Customers will take away something that they will remember – a memory.

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Experiences

Employees who recognise the importance of detail, credibility, consistency, and various opportunities that can impact your customer will deliver an experience consistent with what your organisation stands for.

Experiences

Employees who recognise the importance of detail, credibility, consistency, and various opportunities that can impact your customer will deliver an experience consistent with what your organisation stands for.

Services


The DIMETM Customer Service approach is one of an alliance of combined action. We work with your organisation and your people to develop a common interest in service delivery through speaking, training and facilitation. Together, we can create positive change and transform customer service. DIMETM Customer Service is delivered in two main forms:

Private Training and Keynote Presentations

Half-day or full-day training sessions are available, comprising all four or selected DIMETM Customer Service principles customised to your organisation’s specific needs.

Shorter keynote presentations of between 45 and 90 minutes are also available and personalised for industry delegates at conferences and events, or as an introduction to internal business planning sessions.

Public Workshops

Close any gaps in organisational customer service by networking and knowledge sharing best practices with others. DIMETM Customer Service principles are applied across multiple industries and audiences through full-day workshops held in central training locations.

This is particularly suited to organisations with smaller workforces or those bound by operational restrictions to access training.

Non-speaking or presentation services are also available to organisations for a variety of other needs relevant to customer service. Commonly known as ‘consulting’ or ‘coaching’, our approach is to work with teams to suggest and make improvements to learning and development, organisational processes, customer service touch points as well as award applications.
Contact us to find out more.


Trigger


Trigger positive change in customer service by starting your journey with an overview of the DIME TM principles.

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Target


Target specific customer service challenges that face your organisation using the DIMETM approach.

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Transform


Transform customer service throughout your organisation in each of the four DIMETM focus areas.

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Get in Touch


We would love to hear from you.

To find out more about DIMETM Customer Service, and how speaking presentations can be personalised to your audience.

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Contact

DIME TM Customer Service is located in Perth, Western Australia however offers full services to customers in regional areas, nationally and internationally. Please contact to find out more.



We Are Members Of

  • DIME Member AITD
  • DIME Member of AIM

  • DIME Member of AHRI